Returns requested for undamaged or non-defective products must be requested within five days of delivery, and are subject to a restocking fee of up to 25% of the purchase price. Larger restocking fees may apply for large custom oven orders. Shipping charges both for delivery and return will be applied as well.
Damaged in Shipping
If your oven is damaged in shipping, we advise you to refuse shipment. Upon refusing shipment please contact us so that we can inform the manufacture that a damaged oven is in route to them. We will then work with the manufacturer on a timeline for a replacement oven.
*Free Kiln Shipping
Free Kiln shipping for Kilns or Heat Treat ovens includes shipping cost, residential fees, and potential lift gate service fees within the contiguous United States. Free shipping will based on Standard UPS and Motor freight. Any form of expedited shipping will be paid by the customer. Shipping for replacement parts or upgraded parts after purchase will be paid for by the customer.
To be clear contiguous United States excludes shipping to Alaska and Hawaii. Orders being sent outside the contiguous United States or Internationally the customer will be subject to all shipping costs.
International Customers can Contact Us for a shipping quote prior to completing your order.
For shipments outside contiguous United States shipping will be quoted to the customer as an additional charge. International customers will also be provided a shipping quote that will be added to the purchase total. International customers must also provide a customs broker and are responsible for all charges and fees attributed to said broker.